My credit card is not accepted / my payment is not going through?

If your bank card does not work, we invite you to remove it from your account and then add it again:

• From your account on the mobile application or your computer, click on "Payment";
• Delete the bank card concerned by clicking on "Delete from my account";
• Then add your new bank card:
  • Click on the "+" on the right of your mobile screen or on "Add a card" from your computer.

We invite you to contact our customer service if you need additional help: serviceclient@allocab.com